Effective Date: October 31, 2026 Last Updated: October 31, 2026 Platform: PrideNestProOS Legal Owner and Operator: Pride Nest Properties, LLC ("Company," "Pride Nest," "we," "us," or "our")
IMPORTANT: PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, INDEMNIFICATION REQUIREMENTS, AND PROVISIONS GOVERNING DISPUTES.
By creating an account, purchasing a subscription, accessing, or using PrideNestProOS (the "Platform"), the individual or business entity accepting these Terms ("Customer," "you," or "your") agrees to be legally bound by this Agreement, together with the Subscription Agreement, the Privacy Policy and Data Processing Agreement, and the Customer-Facing Website Terms, each incorporated by reference.
If you accept these Terms on behalf of a business, you represent that you have authority to bind that business.
1. Description of Services
PrideNestProOS is a software-as-a-service (SaaS) platform designed to provide technology solutions to service businesses, including but not limited to:
- Lawn care and property maintenance
- Landscaping and hardscaping
- Exterior cleaning and pressure washing
- Painting, flooring, plumbing, electrical, HVAC, and other indoor trades
- General contracting and other property-related services
Depending on the subscription selected, the Platform may provide website hosting, customer relationship management (CRM), AI-powered estimates, scheduling, customer communications, workflow automation, invoicing, payment collection, reporting, and business management tools.
Pride Nest Properties, LLC is a technology provider only. Unless expressly agreed in a separate signed contract, the Company does not perform, supervise, inspect, guarantee, or assume responsibility for any physical services offered or performed by Platform customers.
2. Independent Business Relationship
Customers using PrideNestProOS operate independently of Pride Nest Properties, LLC.
Nothing in this Agreement creates an employment, agency, partnership, franchise, joint venture, or contractor-subcontractor relationship between Pride Nest and the Customer.
Customers are solely responsible for:
- Their employees, contractors, subcontractors, and representatives.
- All services advertised, quoted, scheduled, sold, or performed.
- Obtaining applicable licenses, permits, certifications, insurance, and approvals.
- Compliance with building codes, safety requirements, environmental regulations, and applicable laws.
- Customer complaints, refunds, workmanship disputes, warranties, and service guarantees.
- Injuries, accidents, property damage, or other losses arising from their work.
Pride Nest does not endorse, certify, or guarantee a Customer's qualifications, licensing, insurance, performance, or professional competence.
3. AI Estimator Disclaimer
The Platform may include artificial intelligence tools designed to assist with generating preliminary estimates, pricing recommendations, measurements, material calculations, labor projections, and related information.
ALL AI-GENERATED ESTIMATES ARE INFORMATIONAL, PRELIMINARY, AND SUBJECT TO INDEPENDENT VERIFICATION.
AI-generated outputs may contain inaccuracies, omissions, outdated information, incorrect measurements, or assumptions that do not reflect actual property or job conditions.
Pride Nest does not guarantee the accuracy, completeness, profitability, legality, or suitability of AI-generated estimates.
The Customer is solely responsible for reviewing and approving estimates before presenting them as binding quotations, accepting work, purchasing materials, or entering into service agreements.
The Customer must independently verify, as applicable:
- Property dimensions and site conditions.
- Material quantities, availability, and costs.
- Labor rates and project timelines.
- Equipment and disposal requirements.
- Permit, code, and licensing requirements.
- Safety hazards and specialized work conditions.
- Applicable taxes, fees, and profit margins.
Pride Nest shall not be responsible for losses resulting from reliance on AI-generated outputs, except to the extent liability cannot lawfully be excluded.
Customers must not represent AI estimates as professionally certified measurements, inspections, or guaranteed prices unless independently validated by appropriately qualified personnel.
4. Customer Services and Third-Party Disputes
Pride Nest is not a party to agreements between Customers and their end customers.
Customers retain sole responsibility for negotiating, performing, modifying, canceling, refunding, and warranting their services.
Any dispute involving service quality, incomplete work, workmanship, pricing, property damage, employee conduct, missed appointments, or customer satisfaction must be resolved between the Customer and the affected third party.
Pride Nest has no obligation to mediate or resolve such disputes.
Nothing in this section limits liability arising from Pride Nest's own conduct where such liability cannot lawfully be excluded.
5. Customer Content and Website Responsibility
The Customer is responsible for all content published through its website or account, including service descriptions, prices, images, testimonials, promotions, advertisements, and legal disclosures. This includes content imported automatically from the Customer's existing website at the Customer's direction.
The Customer represents that it has the rights and permissions necessary to use submitted content.
The Customer must not publish misleading advertising, unauthorized copyrighted material, unlawful content, discriminatory statements, or false representations regarding licensing, insurance, or professional qualifications.
Pride Nest may remove or restrict content that reasonably appears unlawful, violates these Terms, or threatens Platform security, subject to applicable law.
Websites powered by the Platform display the PrideNestProOS Customer-Facing Website Terms. The Customer may supplement, but may not contradict, those terms with its own service terms.
6. Data Ownership, Privacy, and Security
As between the parties, the Customer retains ownership of business records and customer information submitted to or collected through its account.
The Customer is responsible for providing required privacy notices, obtaining necessary consents, establishing lawful grounds for processing information, and responding to applicable consumer privacy requests.
Pride Nest may process Customer data as necessary to provide, secure, maintain, and support the Platform, in accordance with applicable law and the PrideNestProOS Privacy Policy and Data Processing Agreement.
Pride Nest will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed.
However, no internet-connected system can be guaranteed completely secure.
The Customer is responsible for account permissions, password security, authorized users, and promptly reporting suspected unauthorized access.
Pride Nest will not be responsible for security incidents caused solely by Customer negligence, compromised Customer credentials, unauthorized third-party integrations, or misuse outside Pride Nest's reasonable control, except as required by applicable law.
Pride Nest remains responsible for its own applicable legal obligations regarding data security and incident response.
7. Third-Party Services and Integrations
The Platform may rely on external hosting providers, payment processors (including Stripe for the Customer's own customer payments), AI services, mapping services, messaging providers, domain registrars, and other technology vendors.
Pride Nest does not control the independent operations, availability, or policies of these providers.
Third-party services may experience interruptions, impose additional fees, modify their services, or discontinue functionality.
Where the Customer connects its own payment account, the Customer is bound by that processor's terms, and Pride Nest may collect a disclosed platform fee on payments processed through the Platform.
Pride Nest may reasonably modify integrations when necessary for security, compatibility, compliance, or continued Platform operation.
Any material changes affecting purchased services will be handled under the Subscription Agreement.
8. Payments and Subscription Billing
Customers agree to pay the setup fees, recurring subscription charges, usage charges, and other amounts specified in their selected plan, order form, and the PrideNestProOS Subscription Agreement.
Unless otherwise stated in a separate signed agreement:
- Subscription fees are billed in advance.
- Recurring subscriptions renew automatically according to the applicable billing term.
- Setup fees compensate Pride Nest for onboarding, engineering, configuration, and implementation services.
- Usage-based charges and approved add-ons are billed according to the applicable pricing schedule.
- The Customer authorizes recurring charges using its selected payment method.
Cancellation, payment grace periods, refund entitlements, and data export periods are governed by the Subscription Agreement or any signed Master Services Agreement or order form.
Refunds, if any, will be governed by the Subscription Agreement and nonwaivable law.
9. Suspension and Termination
Pride Nest may suspend or terminate access where reasonably necessary due to:
- Material breach of this Agreement.
- Nonpayment following applicable notice and cure periods.
- Fraudulent or unlawful activity.
- Serious security threats.
- Unauthorized access or misuse.
- Conduct that materially threatens other users or Platform infrastructure.
Except where immediate action is reasonably necessary to address a serious threat or legal requirement, Pride Nest will provide notice and an opportunity to cure material breaches as specified in the applicable agreement.
Upon termination, access to the Platform may end, subject to applicable data export and retention obligations.
10. Intellectual Property
PrideNestProOS, including its source code, software architecture, proprietary algorithms, AI prompt structures, workflows, interface designs, website templates, trademarks, documentation, and underlying technology, remains the exclusive property of Pride Nest Properties, LLC or its licensors.
Payment of setup or subscription fees does not transfer ownership of the Platform or its underlying intellectual property.
Subject to payment and compliance with these Terms, Pride Nest grants the Customer a limited, non-exclusive, non-transferable right to access and use the Platform for its authorized business operations during the subscription term.
The Customer may not reverse engineer, resell, sublicense, copy, or commercially exploit the Platform except as expressly authorized in writing or permitted by nonwaivable law.
The Customer grants Pride Nest a limited license to host, display, and process Customer content solely to provide the Platform.
11. Acceptable Use
Customers must not use the Platform to:
- Conduct unlawful, fraudulent, or deceptive activities.
- Send unsolicited communications in violation of applicable laws.
- Upload malicious code or attempt unauthorized system access.
- Interfere with Platform security or performance.
- Harvest personal information unlawfully.
- Generate or distribute intentionally misleading estimates or advertisements.
- Violate intellectual property or privacy rights.
- Circumvent subscription limits or technical safeguards.
Pride Nest may take reasonable enforcement action for violations.
12. No Professional Advice or Guarantees
Pride Nest does not provide professional construction, engineering, architectural, surveying, legal, accounting, insurance, or trade-specific advice through the Platform.
Any software-generated recommendations are tools to assist business decision-making and do not replace qualified professional judgment.
Pride Nest does not guarantee that use of the Platform will produce particular sales, leads, bookings, profits, customer satisfaction, or business outcomes.
13. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR EXPRESS WARRANTIES PROVIDED IN A SIGNED AGREEMENT, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE."
Pride Nest disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent legally permitted.
Pride Nest does not warrant that the Platform will operate uninterrupted, be entirely error-free, or satisfy every Customer-specific business requirement.
This disclaimer does not eliminate express contractual commitments, statutory obligations, or rights that cannot lawfully be waived.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRIDE NEST PROPERTIES, LLC AND ITS OFFICERS, EMPLOYEES, AND AUTHORIZED REPRESENTATIVES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE PLATFORM, INCLUDING LOST PROFITS, LOST BUSINESS OPPORTUNITIES, LOST REVENUE, OR BUSINESS INTERRUPTION.
Subject to applicable law and the exceptions below, Pride Nest's aggregate liability arising from the Platform shall not exceed the subscription fees actually paid by the Customer to Pride Nest during the twelve (12) months immediately preceding the event giving rise to the claim.
The liability cap and exclusions do not apply where prohibited by law, including to liability that cannot legally be limited for fraud, willful misconduct, or other non-excludable conduct.
Any additional negotiated exceptions will be stated in the applicable signed Master Services Agreement.
15. Customer Indemnification
To the extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Pride Nest Properties, LLC and its officers, employees, and authorized representatives from third-party claims, damages, judgments, settlements, and reasonable legal expenses arising from:
- Services performed or contracted by the Customer.
- Injury, death, or property damage caused by the Customer's operations.
- Customer-approved pricing, estimates, quotations, or project commitments.
- The Customer's violation of applicable law.
- Customer-provided content that infringes third-party rights.
- The Customer's material breach of this Agreement.
- Negligence or misconduct by the Customer, its employees, or subcontractors.
This indemnification obligation does not extend to claims to the extent caused by Pride Nest's own negligence, misconduct, breach, or other conduct for which shifting liability would be prohibited by applicable law.
Pride Nest will promptly notify the Customer of a covered claim, allow the Customer reasonable control of the defense, and cooperate at the Customer's expense. The Customer may not settle a claim that imposes obligations on Pride Nest without Pride Nest's written consent.
16. Insurance and Regulatory Compliance
The Customer is responsible for maintaining insurance appropriate to its operations, which may include commercial general liability, workers' compensation, commercial automobile, professional liability, or other legally required coverage.
Pride Nest does not verify insurance or licensing status unless expressly stated in a separate agreement.
Customers are solely responsible for applicable contractor licensing, safety regulations, building codes, employment laws, consumer protection requirements, and environmental obligations.
17. Electronic Communications
The Customer is responsible for ensuring that automated messages, appointment reminders, quotes, follow-ups, marketing communications, and other communications initiated through its account comply with applicable consent, disclosure, opt-out, and recordkeeping requirements, including the CAN-SPAM Act and the Telephone Consumer Protection Act.
Pride Nest may impose reasonable restrictions to prevent spam, abuse, or unlawful communications.
The Customer consents to receive account, billing, and legal notices from Pride Nest electronically.
18. Confidentiality
Each party shall protect the other party's nonpublic confidential business information using reasonable care and shall use it only for authorized purposes.
Confidential information does not include information that becomes publicly available without breach, was independently developed, or was lawfully obtained without confidentiality restrictions.
Disclosure may occur where legally required, subject to applicable notice obligations.
19. Force Majeure
Neither party shall be liable for delays or failures caused by events beyond its reasonable control, excluding payment obligations already accrued.
Such events may include natural disasters, widespread internet failures, government actions, and major infrastructure disruptions.
The affected party shall use commercially reasonable efforts to mitigate the impact.
20. Governing Law and Dispute Resolution
Unless otherwise specified in a signed agreement, these Terms shall be governed by the laws of the State of Missouri, without regard to conflict-of-law rules.
Before initiating litigation, the parties agree to attempt in good faith to resolve disputes through written notice and a thirty (30) day negotiation period, except where urgent injunctive relief is reasonably necessary.
Subject to applicable law and any separately negotiated dispute resolution terms, disputes shall be brought in courts of competent jurisdiction in Missouri.
21. Changes to Terms
Pride Nest may update these Terms to reflect changes in law, security requirements, technology, or Platform operations.
Material changes will be communicated through reasonable advance notice, by email or in the Platform, at least thirty (30) days before they take effect.
Changes that materially affect pricing, minimum commitments, or negotiated contractual rights will be governed by the applicable signed agreement and may require additional consent.
22. Entire Agreement and Order of Precedence
These Terms, together with the Subscription Agreement, Privacy Policy and Data Processing Agreement, Customer-Facing Website Terms, and any order form, Master Services Agreement, or executed service-level agreement, govern the parties' relationship.
In the event of a conflict, a separately signed Master Services Agreement controls, then the Subscription Agreement (for billing matters), then the Data Processing Agreement (for personal data matters), then these Terms, unless an agreement expressly provides otherwise.
If a provision is unenforceable, the remaining provisions will continue in effect to the extent legally permissible.
23. Contact Information
Pride Nest Properties, LLC PrideNestProOS Business Address: [Insert Business Address] Legal/Support Email: [Insert Email Address] Website: https://pridenestproos.com
24. Electronic Acceptance
By selecting the acceptance checkbox and continuing setup, registering, or subscribing, the Customer acknowledges that:
- The Customer has read and agrees to these Terms and the documents incorporated by reference.
- The Customer is authorized to enter into this Agreement.
- The Customer understands that AI-generated estimates require independent review.
- The Customer is responsible for its own services, employees, customers, and legal compliance.
- The Customer agrees to the applicable subscription and payment terms.
- The Customer acknowledges the warranty disclaimers, liability limitations, and indemnification provisions.
Pride Nest records the date, time, accepting account, and document version of each acceptance.
END OF AGREEMENT